Policies

Return Policy

We want you to love your purchase! If something isn’t quite right, we’re here to help.

Returns & Exchanges

  • Returns are accepted within 14 days of delivery.

  • Items must be unused, in their original condition, and in original packaging.

  • Personalized or custom items are non-returnable unless they arrive damaged or defective.

  • Return shipping is the responsibility of the customer unless the return is due to our error.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos, and we’ll make it right.

To Start a Return:
Email us at [your email] with your order number and reason for return. We’ll reply with next steps.

Refunds
Once we receive and inspect your return, we’ll issue a refund to your original payment method. Please allow 5–7 business days for processing.

 

Shipping Policy

Processing Time
Orders are processed within 3–5 business days. Custom or personalized items may take longer—please refer to product listings for specific details.

Shipping Time
Standard shipping typically takes 3–7 business days after processing, depending on your location.

Carriers
We primarily ship via USPS, and tracking is provided once your order ships.

Shipping Rates
Shipping rates are calculated at checkout based on weight, destination, and shipping method.

Lost or Delayed Packages
Once your order leaves our hands, we rely on the carrier to deliver it safely. If your package is delayed or lost, please contact the shipping provider first. If you need help, we’re happy to assist where we can.

Incorrect Address
Please double-check your address before submitting your order. We are not responsible for packages lost due to incorrect shipping information.