PRINTING SERVICES- Payment Terms

Orders are paid in advance unless other payment terms have been arranged and approved by My Paper Box prior to production.

Production begins after payment, final artwork, and proof approval have been received, unless otherwise arranged.

Proof Approval & Refunds

Customers are responsible for carefully reviewing and approving their final proof before production. Approval confirms that the customer has reviewed and accepted the design, text, spelling, layout, sizing, placement, and other artwork details.

Once a proof has been approved and production has begun, refunds or complimentary reprints will not be provided for errors contained in the approved artwork.

If My Paper Box produces the order differently from the approved proof or agreed-upon specifications due to a production error on our part, we will work with the customer to correct the issue.

Color Matching

Printed colors may vary from what is displayed on a computer, phone, or other screen and may also vary slightly between print runs, papers, and printing methods.

Unless specific color matching or color-critical printing has been requested and agreed upon before production, normal color variation is not considered a printing defect and does not qualify for a refund or complimentary reprint.

If exact or closely controlled color reproduction is important to your project, please let us know before approving your order so appropriate color-matching options can be discussed.

Abandoned & Inactive Orders

If an order is awaiting artwork approval, proof approval, information, or another response from the customer, My Paper Box will send up to two reminder emails.

If we do not receive a response after the second reminder, the order will be placed on hold. Production will not resume until the customer contacts My Paper Box and provides the information or approval needed to continue.

Any original turnaround time or estimated completion date may no longer apply once an order has been placed on hold. A new estimated completion date will be provided when the order is reactivated.

Late Payments

For customers who have been approved for invoicing or payment terms, payment is due by the date stated on the invoice.

A $35 late fee may be applied to invoices not paid by the agreed-upon due date.

Accounts with past-due balances may be placed on hold, and My Paper Box may require payment of all outstanding balances before accepting or beginning additional work.

Customer-Supplied Artwork

Customers are responsible for the accuracy, quality, resolution, sizing, and content of artwork they provide.

My Paper Box will do our best to review customer-supplied artwork and make reasonable adjustments when necessary to prepare it for printing. However, we can only correct issues that are reasonably identifiable and editable from the files provided.

Customers remain responsible for reviewing the final proof and confirming that everything is correct before approving production.

If artwork requires significant design work, rebuilding, extensive corrections, or preparation beyond basic print setup, additional design or file-preparation charges may apply. We will communicate these charges before completing additional work.

Approval of the final proof confirms acceptance of the artwork for production. My Paper Box is not responsible for errors, low-resolution images, design issues, or other problems present in customer-supplied artwork that appear in the approved proof.

Subscription Box Orders-Return Policy

We want you to love your purchase! If something isn’t quite right, we’re here to help.

Subscriptions & Mystery Items
Please note that all subscription purchases and mystery items are final sale. These items cannot be returned or refunded simply because you do not like them or they are not what you expected. Subscriptions are curated and delivered as a surprise each month, and mystery items are sold as “grab bag” style products. By purchasing, you acknowledge that the contents are a surprise and agree to accept them as final sale.

Returns & Exchanges

-Returns are accepted within 14 days of delivery.
-Items must be unused, in their original condition, and in original packaging.
-Personalized or custom items are non-returnable unless they arrive damaged or defective.
-Return shipping is the responsibility of the customer unless the return is due to our error.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos, and we’ll make it right.

To Start a Return:
Email us at info@mypaperbox.com with your order number and reason for return. We’ll reply with next steps.

Refunds
Once we receive and inspect your return, we’ll issue a refund to your original payment method. Please allow 5–7 business days for processing.