Shipping policy
Shipping & Pickup Policy
Printing Services
Production & Turnaround Time
Turnaround times vary depending on the type of project, quantity, materials, finishing requirements, and current production schedule. An estimated completion date or turnaround time will be provided with your quote or order.
Production time begins once payment, print-ready artwork, and final proof approval have been received, unless other arrangements have been made.
If your order is placed on hold while we wait for artwork, approval, payment, or additional information, the original estimated completion date may change.
Rush Orders
Need it sooner? Rush production may be available depending on our production schedule, materials, and the requirements of your project. Additional rush fees may apply. Please contact us before placing a time-sensitive order so we can confirm availability.
Local Pickup
Local pickup is available for printing orders. We will contact you when your order is complete and ready for pickup. Please wait for your ready-for-pickup notification before arriving.
Shipping & Delivery
Shipping and local delivery may be available depending on the order. Shipping or delivery costs will be included on your quote or invoice when applicable.
Once an order has shipped, tracking information will be provided when available.
Shipping Delays
Carrier transit times are estimates and are separate from our production turnaround time. My Paper Box is not responsible for delays caused by the shipping carrier, weather, incorrect delivery information, or other circumstances outside our control.
If you experience an issue with a shipment, please contact us and we will do our best to assist with the carrier and help resolve the issue.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping or delivery address. Please review your address carefully before approving your order. Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.
Subscription Orders
Monthly Shipping Schedule
My Paper Box subscription boxes are created and shipped on a monthly schedule. The applicable order cutoff and estimated shipping timeframe will be displayed on the subscription product page.
Because each month's box is prepared specifically for that month's release, subscription orders do not follow the same production schedule as standard printing orders.
When Your Box Ships
You will receive a shipping confirmation with tracking information once your subscription box is on its way. Please allow time for your carrier to scan and update the tracking information.
Shipping Time
Transit times vary by destination and carrier. The shipping date refers to when your package leaves My Paper Box and is not a guaranteed delivery date.
Shipping Rates
Applicable shipping charges are shown at checkout and may vary based on your subscription, shipping destination, and available shipping method.
Delayed or Missing Subscription Boxes
If your tracking shows an unexpected delay or your box appears to be missing, please contact us. We are happy to help review the tracking information and assist with the carrier when appropriate.
Address Changes
Subscribers are responsible for keeping their shipping address current. Address changes should be made before the monthly order is processed or shipped.
Once a package has shipped, we may not be able to redirect or replace an order sent to an outdated or incorrect address. Additional shipping charges resulting from an incorrect address may be the subscriber's responsibility.